This content is located in CAPS under Internet Technologies: Internet and the WWW for Grade 11.

Digital communication has transformed how we connect, learn, and collaborate. In Grade 11, students explore various types of digital communication, with specific attention to Voice over Internet Protocol (VoIP) and video conferencing. These tools are essential in both personal and professional spheres, making this an exciting and practical topic for the classroom.

Start the conversation by connecting to familiar communication tools. Ask students about their experiences using platforms like WhatsApp calls, Zoom, or Google Meet. Highlight how these platforms rely on VoIP and video conferencing technologies to function.

Practical Applications in the Classroom

1. VoIP in Action: Role-play Scenarios
   Set up a VoIP simulation where students take turns being “tech support” and “customers” using free tools like Skype or Google Voice. Assign tasks such as troubleshooting a problem or discussing a product. This exercise develops communication skills while illustrating VoIP’s purpose.
2. Video Conferencing: Mock Virtual Meetings
   Divide the class into small groups and assign each group a scenario, such as a virtual business meeting or an online group study session. Use platforms like Microsoft Teams or Zoom, and encourage students to practise good video conferencing practices, including clear communication, using the mute button effectively, and ensuring good lighting.
3. Advantages and Disadvantages Discussion
   Create a chart on the board and ask students to brainstorm the advantages and disadvantages of VoIP and video conferencing. Examples include:
   • Advantages: Cost-effective, real-time communication, supports remote work and learning.
   • Disadvantages: Dependent on internet quality, potential for miscommunication without visual cues, security concerns.
4. Internet Connectivity Experiment
   Demonstrate how VoIP and video conferencing quality is impacted by internet speed. Use tools like a speed test and show how latency or bandwidth limitations can affect audio and video clarity.
5. Netiquette Practice for Digital Communication
   Discuss good practices for video conferencing, such as dressing appropriately, maintaining eye contact, and minimising distractions. Assign students the task of developing a “Netiquette Guide” for their peers.
6. Comparing Technologies: VoIP vs Traditional Telephony
   Use a Venn diagram to compare VoIP with traditional telephone services. Discuss topics like cost, portability, and hardware requirements.
7. Group Assignment: Research Presentations
   Assign students to research specific VoIP or video conferencing platforms and present their findings. Ask them to cover features, pros and cons, and common use cases.

Real-World Connection

Explain the role of VoIP in globalisation. Highlight how companies use video conferencing to collaborate across time zones and how this technology supports remote work and learning. Share stories of how video conferencing has enabled significant events, like virtual family reunions or online job interviews.

Tools and Resources

• Skype: Great for introducing VoIP.
• Zoom or Google Meet: Ideal for video conferencing activities.
• Speedtest by Ookla: Demonstrates the impact of internet speed.
• Canva: Students can create professional-looking guides or presentations.

Encourage Reflection

Conclude the topic by asking students to reflect on how they see themselves using VoIP and video conferencing in the future. Encourage them to share their thoughts and experiences to foster deeper engagement.